Privacy Policy for Malaysia Travelers
How we protect your journey and information online
Your privacy matters to us
We are committed to safeguarding your information and ensuring your experience with our urban guide service remains secure and confidential throughout your travels.
This policy explains what data we collect, how it is used, shared, and protected, and your rights in accordance with Malaysian regulations and applicable international standards.
What data do we collect?
We collect only necessary information—such as your email, travel preferences, or feedback—to improve our services and contact you when needed.
Information you provide directly
- • Name and contact details for communication
- • Travel date preferences and interests
- • Any feedback you submit through our forms
- • Support requests or questions you send
- • Reviews or ratings you share online
Information collected automatically
- • Device and browser details for technical support
- • IP and location to optimize route suggestions
- • Usage analytics for service improvements
- • Cookies for website functionality and security
- • Error logging to fix problems quickly
How your data is used
We use your data to personalize routes, provide support, and keep communications relevant, as well as maintain security and comply with regulations.
- • Tailoring city routes to your interests
- • Answering your inquiries efficiently
- • Improving our guide content and recommendations
- • Offering service notifications and updates
- • Ensuring website and data security
- • Meeting legal obligations when necessary
- • Analyzing usage patterns for better service
Our promise: Your personal data is handled carefully, never sold to third parties, and processed only for legitimate business and travel support purposes.
When is your data shared?
Your information is shared only as required to deliver requested services, comply with the law, or collaborate with support providers under strict confidentiality.
Service providers
We work with trusted partners to deliver route support and website infrastructure, who must protect your information according to strict data standards.
Legal obligations
We may share data only for compliance with laws and lawful requests from authorities or regulatory bodies.
Anonymous data & statistics
General usage data may be aggregated for analysis or reporting without identifying individuals.
Your privacy rights
You may request access, correction, deletion, or limitations on your data processing, in line with Malaysian law and other privacy regulations.
- • You can request a copy of your personal data.
- • You may correct incomplete or incorrect details.
- • Ask for your data to be erased if not required.
- • Receive your data in a portable format.
- • Object to some processing activities.
- • Request temporary restriction of processing.
Contact us for data rights requests, and we will review and respond as required by Malaysian law.
Protecting your data
We maintain physical, technical, and organizational safeguards to reduce risk and keep your data secure both online and offline.
Technical measures
- • Data encryption for forms and communications
- • Regular system security testing and updates
- • Multi-factor authentication for access
- • Firewalls and intrusion monitoring systems
Organizational measures
- • Access to personal data is limited to required staff
- • Security and privacy training for team members
- • Confidentiality agreements with partners
- • Clear data retention guidelines and reviews
How long do we keep data?
We keep your information only as long as necessary for our services, legal compliance, support, or your requests.
- • Account data is retained while your profile is active.
- • Route and usage data is held to improve quality.
- • Messages are stored for support until resolved.
- • Payment records, if any, are kept as required by law.
- • Consent-based communications are stored until you opt out.
You may request earlier deletion unless required by law.
Transfers outside Malaysia
Some data may be processed outside Malaysia by partners subject to equivalent data protection measures and legal checks.
- • Transfers use appropriate legal safeguards
- • Partners are contractually required to protect data
- • Access limited to necessary personnel only
- • Privacy agreements with all third parties
Cookies and tracking
Cookies help our website remember your preferences, improve performance, and protect your online experience. See our Cookie Policy for details.
Cookies we use
- • Necessary for site operation and security
- • Help us understand website usage
- • Adjust content to your preferences
- • Enable enhanced website features
You can manage cookies in your browser settings at any time.
Updates to this policy
We may update this privacy policy as our practices or laws change. Please review it periodically for any updates.
- • Policy changes are clearly posted on this page
- • Major updates will be announced on the main site
- • Your continued use implies acceptance of changes
- • Contact us with any policy questions
Latest update information is always displayed at the top.
How to contact us
For privacy questions or data requests, connect with our team for clarification or assistance.
Orentavio
Regus - Kuala Lumpur KL Sentral, Level 8, Kuala Lumpur 50470 Malaysia
Phone: +60 4-733 7431
Email: content@orentavio.sbs
Last updated: February 3, 2026
Effective date: February 3, 2026