Terms and Conditions for City Route Guides

Please read these terms carefully before using our information guide services. By accessing or using our platform, you agree to follow these conditions as set out for travelers in Malaysia.

Last updated: December 23, 2025

Acceptance of Terms

By using our site and guide services, you confirm your understanding and acceptance of these terms. If you do not agree, please discontinue use immediately. Continued access or participation signifies your ongoing acceptance of these policies and any future changes.

Definitions

Below are important definitions used throughout these Terms and Conditions:

‘Service’ means any information, local guide, or route recommendation provided through this website.

‘User’ refers to any visitor or individual interacting with our services or website, regardless of registration status.

‘Content’ covers text, images, tips, or other material made available by our platform or third parties.

‘Third-party’ describes partnerships or links outside our direct editorial control.

Permitted Use of Service

Use the website solely for travel planning, route exploration, and related non-commercial activities. Do not misuse guides, resell materials, or impersonate others.

Eligibility

Services are designed for travelers in Malaysia. Users must be of legal age or have consent from a responsible adult as required by local law.

Travelers under 18 need permission to use some features.

User Responsibilities

Users agree to adhere to conduct and safety standards for travel planning using our platform.

Provide accurate, current contact and preferences information.
Respect route instructions, signs, and local regulations at all times.
Refrain from submitting inappropriate or misleading content or reviews.
Safeguard login and avoid unauthorized access.

Prohibited Uses

Certain actions are not allowed when using the site and guides:

Copying or distributing guides without permission or attribution.
Commercially exploiting or monetizing the content or service.
Interfering with the site’s functionality or attempting to breach site security.
Providing false information or impersonating others for malicious purposes.
Engaging in unlawful activity or violating local regulations while using the service.

Intellectual Property Rights

All route content, branding, and guides are owned or licensed by us. Unauthorized use, duplication, or modification is strictly forbidden. You may not reproduce content without express permission.

User-Generated Content

Users may share reviews or feedback but are responsible for ensuring material is accurate, respectful, and lawful.

Your Rights to Content

You retain ownership of your content but grant us permission to display and use it in connection with the service.

Privacy Policy

Protecting your data is a priority. Please review our Privacy Policy for details on our data handling practices before using any feature.

Review our Privacy Policy

Important Disclaimers

Information provided through this service is for guidance only. Local conditions and routes may change without notice. Results may vary.

Results may vary

Individual travel experiences differ. No assurance is made regarding identical outcomes or satisfaction for all users.

Limitation of Liability

We are not liable for delays, miscommunications, or losses arising from reliance on route guides or site content. Use the service at your own discretion and risk.

Indemnification

By using the site, you agree to indemnify us from claims related to your misuse of our materials, breaches of terms, or unlawful actions through our platform.

Resolving Disputes

Disputes will be handled following Malaysian law, with efforts made for amicable resolution before formal proceedings.

Arbitration

Certain claims may require resolution via arbitration under applicable laws. You will be notified if this applies to your dispute.

We aim to resolve issues quickly and fairly, whenever possible.

Online Dispute Resolution

If you have an issue with any aspect of the service, you may contact us or pursue online mediation under relevant regulations.

Contact support for help

Severability

If any part of these terms is deemed invalid, the remainder will stay in effect.

Entire Agreement

These terms and documents linked here form the entire agreement between you and us regarding city route guides.

Applicable Law and Jurisdiction

These terms follow the laws of Malaysia. Disputes are subject to local courts or mediation first.

Termination

We may end your access for breaches of terms or illegal activity. You may also discontinue use at any time.

Modifications

Terms may change as our service grows. We will share updates when significant revisions occur.

Contact Information

Questions or issues with these terms? Reach out to our support team anytime.

Email Address: content@orentavio.sbs

Phone: +60 4-733 7431

Address: Regus - Kuala Lumpur KL Sentral, Level 8, Kuala Lumpur 50470 Malaysia

Effective Date: December 23, 2025

Version: v3